Refund policy

Refund & Cancellation Policy

At The Pumpkin Guys DFW, each order is prepared specifically for your scheduled fall delivery and installation. Because our products are seasonal and perishable, inventory and installation capacity are reserved in advance.

Cancellations and Order Changes

Orders may be cancelled or modified within 24 hours of purchase.

After 24 hours, all sales are final and non-refundable. This allows us to reserve inventory, schedule delivery routes, and plan installation capacity for each order.

Returns and Exchanges

Because pumpkins, gourds, mums, hay, and other seasonal décor are perishable products, we do not accept returns or exchanges after delivery or installation.

Damaged or Incorrect Items

If an item is damaged at the time of delivery, an incorrect item is provided, or your installation is materially different from what you ordered, contact us within 24 hours of delivery or installation with photos and a description of the issue.

When appropriate, we may replace the affected item, correct the installation, provide a comparable substitution, issue store credit, or refund the affected portion of the order.

We will respond to claims within 3 business days.

Natural Product Variations

Pumpkins, gourds, flowers, and other natural products vary in size, shape, color, texture, and appearance. Photos are representative of the overall style of our displays and do not guarantee identical individual products.

Comparable varieties, colors, or sizes may be substituted when necessary due to harvest conditions, availability, or product quality while maintaining the overall value and design intent of the package.

Product Life After Installation

Natural products are affected by heat, sunlight, moisture, wildlife, insects, handling, and other environmental conditions. We cannot guarantee the lifespan of perishable décor after delivery or installation and are not responsible for deterioration or damage caused by conditions outside our control.

Weather and Rescheduling

Severe weather or unsafe conditions may require us to reschedule a delivery or installation. If The Pumpkin Guys DFW needs to reschedule, we will work with you to arrange an alternate available date. If we are unable to complete your order within a reasonable alternate delivery window, you may choose a refund for the unfulfilled portion of the order.

Contact

The Pumpkin Guys DFW
James River Outfitters, LLC
chase@thepumpkinguys.com
(325) 665-9122